Belt Designs Return Policy
Any goods ordered from Belt Designs can be returned within 30 days of delivery if you decide the product is not suitable for you subject to our Terms and Conditions.
USA Customers Only – Returns Instructions
If you would like to return an item then please contact us via email so we can provide the correct Returns Address.
Some of our stock is held in fulfillment centers in the USA and will need to be returned to a specific USA fulfillment address. Once you have contacted us we will email the returns address details and if it is to be returned to a fulfillment center then we will also include a PDF label that you can print and stick to the outside of the parcel. You can then arrange postage and return the parcel to the fulfillment center. Please ensure all barcodes remain visible and are not covered in anyway to ensure the parcel can be scanned on arrival – the barcode allows the fulfillment centre to identify your order on arrival. Once the parcel arrives we will process a refund subject to our usual T&Cs.
If we have shipped an item to you direct from the UK then we have a dedicated US Returns Address for these items so you only have to pay for domestic return postage. We will email the returns address details to you once we receive your request to return your order. Once the parcel arrives at this address we will process your refund subject to our usual T&Cs. For these parcels you will also need to complete the Returns Form and enclose this inside the parcel so we can trace your order and process your refund.
Please make sure the item is well packed using protective outer packaging ( please re-use the original box/packaging if possible).
If you cannot reuse the original packaging then we kindly request that you use suitable protective packaging that will ensure the item is not damaged in transit.
We will refund you soon after the goods have arrived at the return address provided.
EU, Switzerland, Norway, Iceland, New Zealand – FREE Returns Instructions
If you are based in the EU, Switzerland, Norway, Iceland or New Zealand then we will supply a FREE Returns label if returning small parcels no heavier than 2kg and Length + depth + width = no greater than 90cm; with no single dimension greater than 60cm. This is usually plenty big enough as most of our parcels are much smaller than this weight and dimension. Free Returns are subject to our Terms and Conditions.
Once you have wrapped the item in its protective outer packaging please attach the FREE Returns label securely to your parcel and take it to your local post office where they can provide you with a proof of postage receipt. If you are based outside of the EU you may need to attach a CN22 label. Your post office should help you with this request.
All other Customers outside the USA, EU and Countries mentioned above
Please follow the instructions on the Returns form enclosed with your item. Namely that you must return the Goods to our UK address. See further details below regarding CN22 Customs labels.
Important Information For Parcels Returned to UK from Countries Outside the EU
For all parcels being returned to the UK from countries outside the EU a customs form (CN22) must be completed and affixed to the outside of the parcel. This is a simple form that your local post office can assist you with. The CN22 customs declaration should ideally be fixed on the address side, next to or beneath the sender’s name and address, which must also appear on the item. When completing the customs form the following text must be used in the section asking for a description of goods being returned:
‘Returned Goods [INSERT DESCRIPTION OF ITEM(s) THEN STATE:] ‘No Commercial Value’. You must tick ‘Other’ as the type of item. Details of the weight must be included on the CN22. The CN22 must be signed by the returning customer. Your local post office should assist you with the CN22 label information. It is important to enter ‘No commercial value’ as it is a returned item that is being repatriated to us so we may refund you. Please see a completed example of a UK CN22 Form. All other countries will have a similar form that may look slightly different but will require the same or very similar information.
If you have any questions regarding Returns then please do not hesitate to contact us. The best method is via email.
You can contact us via email 24/7 and we usually answer within a few hours during normal U.K. working hours (9am – 5.30pm).
If you send an email during the evening, weekend or public and bank holiday time then we will endeavor to answer within 24 hrs however we often reply much quicker than this.
Tel: +44 (0) 1994 231472 (Lines are open during U.K. office hours Monday-Thursday 10:30am to 6:00pm. Friday 10:30 – 2.00pm )