1. How do I buy something?
Please select the items you would like to buy by adding them to your shopping basket.
Dont forget to select the size and color you require before adding to the basket.
Once you have added all the items you would like to buy click on the checkout option which can be found via the basket icon.
Make sure you complete your address details including your zip code / post code, city and state. This ensures the correct amount of shipping is displayed before you complete your order.
2. Do I need to sign up to buy?
No, you may purchase an item as a guest. However it can make it easier for future orders as your account will retain your address details etc. Also you may like to sign up to our newsletter as this means we can send you information on any special offers etc (dont worry we rarely send emails – no more than one or two a year).
3. I have forgotten my password, what do I do?
This is not a problem if you have forgotten your password just follow the prompts and an email will be sent soon after so you may change this and log back into your account.
4. I have forgotten my username, What should I do?
To help recover your account, we require some information from you to verify your ownership of the account. Please note that we are unable to recover an account without proof of ownership.
5. What methods of payment are accepted?
We use Stripe and Paypal to process your payments. Both of these payment facilities allow you to pay by a number of different cards including American Express.
6. Why don’t you ship to my country?
We ship globally. The only countries we cant ship to are those that have been affected by a natural disaster or are war torn areas. This is because courier companies cannot deliver to these destinations during these unfortunate times.
7. How much is shipping?
Shipping costs vary depending on their destination and the number of items ordered.
8. How long will it take for my items to arrive?
9. How do I get a refund?
Refunds are raised once we have received the returned item(s) subject to our Terms and Conditions. We will instigate the refund within 2-3 days of receiving the item however funds can take up to 5 working days to clear back into your account. Please see our Terms and Conditions and Refunds page for details.
10. How do I return / exchange items?
All customers are welcome to return items to our U.K. address within 30 days of receipt subject to our Terms and Conditions.
Please state on the customs forms (or CN22/ CN23 if using USPS or similar postal service ) that these are ‘Returned Items with no commercial value’. This should assist the UK customs checks and clear the parcel so it can arrive at our UK address without delay.
If you are based in the EU then you are welcome to return your items to one of our EU return centers. This would probably be a cheaper option for you as returns within the EU do not entail any customs procedures. The address will be provided on the Returns Slip that is included with your order.
11. What if I change my mind?
If we havent already dispatched the order then we can cancel and refund you. Please contact us by either replying to your order confirmation email or send an email to firstname.lastname@example.org. If we have already dispatched the order then please wait for its arrival and follow our Returns Policy.
12. How do I know what size I am?
Please use are Size Guide which will help you decide on which Belt Size to buy.
13. What payment security do you have?
We are committed to producing the highest level of service and privacy to our customers. We have implemented secure transaction procedures for all your on-line activity via this website using encrypted SSL technology. Any credit or debit card details submitted by you on our Website will not be stored on our systems but by our payment processors. A padlock symbol should appear in your browser window when you are in a secure environment. See our Terms and Conditions for further info.
14. How can I buy your products if I am based in the UK
Please see our dedicated UK website where you can buy all our available products along with standard FREE Shipping.